Refund Policy

At Larry Nava Family Mart, customer satisfaction is at the heart of everything we do. If you need to request a refund, we’re here to guide you through the process and make things as easy as possible.

Eligibility for Refunds

• Refunds are available for items that are defective, damaged upon arrival, or incorrect based on your order details.
• Requests must be made within 7 days of receiving your item.
• Products must be unused, in their original packaging, and accompanied by a valid receipt.

How to Request a Refund

1. Contact our team via email (contact@larrynava-mart.com) or phone (+63 961 984 7265) within 7 days of delivery.
2. Provide your name, contact number, order number, and a brief explanation of the issue.
3. Our team will review your request and confirm eligibility. We may ask for photos or additional information.
4. If approved, you’ll receive instructions on returning the product or arranging a pickup.

Refund Processing

• Refunds will be processed using your original payment method, or as store credit if preferred.
• Processing time may take up to 7-10 business days after confirmation and receipt of returned items.
• We’ll notify you once your refund has been issued.

Exceptions & Special Cases

• Perishable goods (food items, baked goods) are not eligible for refund unless delivered in error or damaged.
• Customized or special order products may not be refundable except in cases of defect or damage.

Questions or Assistance?

If you have questions or need help with your refund, our team is ready to assist. Please contact us directly and we’ll respond promptly.

Last Updated: July 2025